The headings below use the same words as the messages on the control page.
"Helicon Focus wasn't found"
Install Helicon Focus (Lite is enough). If it's installed somewhere unusual, set its location in Settings. StillStack picks it up without a restart.
"The folder … isn't there" or "No folder picked yet"
The drive is unplugged, or no folder is picked. Plug it back in and StillStack carries on by itself, or pick the folder your camera saves into.
Nothing happens after a bracket
Check that the camera or tether app saves into the folder StillStack watches, that the bracket has 3 or more shots, and that StillStack isn't paused. It waits about 12 seconds after the last shot lands. Coming in shows what it has seen.
Two brackets came out as one picture
Leave a few more seconds between them, or set a fixed split gap in Settings.
"FAILED: no stack written"
Helicon couldn't make that picture after every retry. Press Try again on the result. If it fails again, stack those frames by hand in Helicon; Show frames finds them.
"Helicon timed out twice"
The computer was too busy, or that bracket is too long for this computer. Close other apps, plug in the charger, set CPU cores to 2, then press Try again.
"leaving out N frames with mismatched exposure"
A strobe didn't fire at full power on those frames. Lower the power, slow the bracket interval, or charge the batteries.
"exposure blend needs TIF or JPG frames"
Exposure blends are made from JPG or TIF files. Set the camera to RAW+JPG, then press Try again, or switch back to focus stacking.
"needs Hugin"
Exposure blends and HDR sets are blended with Hugin, which is free. Install it, or set its folder in Settings.
"Only N GB free"
The drive the results go to is nearly full, and stacks will start failing. Free some space or pick a bigger drive.
Setup check: "USB 2 speed"
Shots reach the computer slowly. If your camera has a USB-C or USB 3 port, use a USB 3 cable rated 5 or 10 Gbps, plugged straight into the computer with no hub. Older cameras top out at USB 2, and then this is normal.
Setup check: drive "Too slow for tethering"
Use an SSD on a USB 3 or USB-C port (blue, or marked SS or 10), or an internal drive. Spinning drives and memory cards can't keep up with a bracket.
Adobe DNG Converter closes by itself
StillStack closes any open copy before each stack, because one stuck copy blocks Helicon. Don't use it by hand while StillStack runs.
The camera drops off USB after a burst
Turn off USB selective suspend in Windows power options, and keep the computer on its charger.
Still stuck? Press Copy diagnostics on the control page and email it to us. It includes settings, app versions and the log, and no pictures.